Warranty

At Fonewallah, we are committed to providing high-quality refurbished gadgets that you can rely on. That’s why all our products come with a warranty of 6 months from the date of purchase. The warranty period varies by product, so please refer to the product description or your invoice for the exact coverage.

What’s Covered?

Our warranty covers manufacturing defects and malfunctions that occur under normal usage conditions. If you experience any issues covered under this policy, we’re here to assist you.

What’s Not Covered?

Please note that our warranty does not cover:

• Physical damage due to accidents, drops, or improper handling.
• Liquid damage caused by exposure to water or other liquids.
• Normal wear and tear, such as minor cosmetic imperfections or battery degradation.
• Issues caused by unauthorized repairs, modifications, or software tampering.
• Loss, theft, or damage caused by external factors (fire, power surges, etc.).

How to Claim Your Warranty

If you need to use your warranty, follow these simple steps:

1. Submit a Warranty Claim

   • Fill out our Online Warranty Claim Form.
   • Include a detailed description of the issue, along with photos or videos if possible.
   • Attach proof of purchase (invoice or order confirmation).

2. Claim Review & Response

   • Our team will review your request and confirm if the issue is covered under warranty.
   • If approved, we will provide instructions on the next steps.

3. Resolution Options

   • Depending on product availability and the nature of the defect, we will offer one of the following:
     • Repair: If the issue is fixable, we will repair the product.
     • Replacement: If repair is not possible, we will replace it with the same or a similar model.
     • Store Credit: If neither repair nor replacement is possible, we may issue store credit for a future purchase.

Shipping Costs for Warranty Claims

• If your warranty claim is approved, we will provide a prepaid shipping label for returning the product.
• In some cases, the customer may need to cover the shipping cost, which will be communicated in advance.

Voiding of Warranty

Your warranty will be void if:

• The product has been opened, modified, or repaired by an unauthorized technician.
• The device is found to have software modifications or custom ROMs installed.
• The damage results from misuse, neglect, or external causes beyond our control.

Need Help?

For any questions regarding your warranty or return process, please contact our customer service team:
📧 Email: support@fonewallah.com
📞 Phone: +919565089380

Policy Updates

We may update our warranty policy periodically to improve customer service. Any changes will be communicated on this page, so please check back regularly for updates.